I got a call from my bank this morning. This call indicated that I needed to go the nearest branch and replace my client card. I had, apparently, used my card at a location that is under investigation for client card copying and fraud.
And so, I braved the early May snowstorm that has struck the city and went to the bank. I replaced my card, changed my PIN, and made sure that there were no suspicious transactions on my account (there were none). It was inconvenient, but no big deal.
However, while this whole process was going down and I was making small talk with the teller, she noted that there have been a lot of people having to do the same thing today. In fact, she had done nothing but replace people’s compromised client cards all morning!
So, if you get a call from your bank, saying that your client card has been compromised and you need to replace it, do it. Of course, if the call seems suspicious or they ask for your account number over the phone, it’s probably a scam. If that happens, call your bank and find out what’s going on.
Now, if only I knew where my card was compromised…
4 Comments
hey! this happened to me on the same day! are you with scotia?
No, I’m with RBC.
I doubt your card was really compromised. I received a phone call around this time as well (Scotia). Same for other people I know. My teller basically admitted to me that their criteria for calling customers to request they come in for a new card were written so loosely that they used it as an excuse to have everyone to come in and get chip cards. Wish they would just say that instead of lying to us. Banks eh?
I’ve had a chip card for a while now. I had one (or two) before this happened.